Cancellation before shipment (Only valid on orders’ place & delivery in India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can contact us to get immediate support at +91-8100190013 (Monday to Saturday, 8AM to 10PM and Sunday, 10AM to 7PM). In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Refund cycle and process take:

• In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
• In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
• For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back.
• It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. It will take an additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through coupons, which can be used during future purchases.

How do I return an item purchased ?

We offer an ’Easy return policy’, wherein you can raise a return/exchange request of a product which are damaged / expired / wrong product, within 24 Hours its delivery. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. We will pick up the products within 2-4 business days.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, or if original packaging is damaged
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 1 business days of order delivery

You can contact us to get immediate support at : +91-8100190013 (Monday to Saturday, 8AM to 10PM and Sunday, 10AM to 7PM)